Shipping Policy

Canada only, including the provinces and territories, where one of our available carriers can deliver.

We do not ship to the United States or anywhere else. If your address is outside Canada, checkout will not accept it and we cannot make an exception on request.

Everything is priced and charged in Canadian dollars.

Shipping is calculated at checkout from your postal code and the cartons needed to pack the order. It is not a flat rate and it is not the same to every address: a parcel to Vancouver usually costs more than the same parcel to Toronto. A large order is packed into several cartons and priced the same way.

You choose from the delivery options returned for your address. Each option names the carrier and service, its price, and the carrier's own delivery estimate. Which options appear depends on what the carriers will serve to that address, and the prices are the carriers' own, so they vary by destination and order size. The exact shipping charge is shown before you pay.

If no carrier returns a usable rate for your address, checkout will not take payment. Check the address and try again, or email seed@mass3d.com if it keeps happening and we will sort the shipping out by hand.

We ship on business days from Kingston, Ontario. Orders are not picked or handed to a carrier on weekends or statutory holidays.

An order ships once the payment has cleared. Card payments clear immediately. An Interac e-transfer clears when it lands, usually the same day you send it.

Orders that clear before the day's carrier pickup normally go out the same day.

An Interac order is placed unpaid and does not ship until the transfer arrives. Send the total to payments@mass3d.com and put the order reference in the transfer message. The reference is the word MASS3D, a hyphen, and your order number.

The reference is how we match your money to your order. Without it a transfer can sit unmatched, which delays the shipment. If we cannot work out which order a transfer belongs to, we will email you.

Please send the transfer within 48 hours. After that, the unpaid order may expire and its reserved stock may go back on the shelf.

Once the parcel is with the carrier, the delivery time is the carrier's. The option you pick at checkout shows that carrier's own estimate for your address, which is a better guide than any range we could publish here.

An estimate is not a guarantee, and we cannot commit to a delivery day.

We email a tracking number when the order ships. Check your spam folder before assuming it did not arrive.

If tracking has not moved in several days, or the carrier has marked a parcel delivered and you do not have it, email seed@mass3d.com with the order number and we will chase it.

We ship to the address you enter at checkout. Check it before you pay, and include the unit or buzzer number if you need one.

If a parcel comes back to us as undeliverable because the address was wrong or incomplete, we will refund the goods and keep the shipping, or resend the order once you have paid shipping again. Your choice.

Tell us straight away if you spot a mistake in the address. If the order has not shipped we can fix it for free.

Risk passes to you when the carrier takes the parcel, but we still handle the claim. Tell us and we deal with the carrier, not you.

If a box arrives badly damaged, photograph it before you unpack it and keep the box and packing material until the claim is closed, because the carrier can ask to inspect it.

Cosmetic damage to the outer box or the spool is not a claim on its own when the filament is sound. What counts as a fault, the reporting window, and how we put it right are set out in the returns policy.

Weather, carrier backlogs, and labour disruption are outside our control and we cannot compensate for the delay itself.

If a carrier suspends service on your route, we will move the order to another available carrier or hold it, and we will email you either way.

Any sales tax due on your order, including on shipping, is calculated at checkout and shown before you pay.

Shipping questions and tracking problems: seed@mass3d.com.

SM3D Labs is operated by Mass3D Inc., Kingston, Ontario, Canada.